Payment

Payment Process

1. In Person Payment

When placing a Service Counter Order or when picking up a Phone Order at any Aim Star Network location, ABOs can make these types of payments:

  • Cash
  • Credit Cards (only the ABOs who are the cardholders can use their credit cards and must present a government-issued identification card when using the credit card)
  • Credit Vouchers

2. Payment at a Bank Service Counter

In the cases where ABOs wish to make a payment for a phone order at a Bank Service Counter via direct money transfer into an Aim Star Network Co., Ltd account, there are several transfer destination options:

Bank Name Branch Type of Account Account Number
Bangkok Bank N. Nana Savings Account 197-0-62542-0
Kasikorn Bank N. Nana Savings Account 063-2-67481-3
Krungthai Bank N. Nana Savings Account 000-0-03852-0
Bank of Ayudhya Ploenchit Savings Account 001-9-22954-2
Siam Commercial Bank SukhumvitSoi 3/1 Savings Account 074-2-11756-1

Once the transfer is complete, ABOs must call Aim Star Network at 02-726-9030 to report the direct transfer location of the payment. To report direct money transfer into the Kasikorn Bank account, please fax a copy of the direct money transfer receipt to Aim Star Network Co., Ltd. at 02-726-9028. The payment and phone order is considered to be complete only after the direct money transfer has been reported.


3. ATM Payments

In the cases where ABOs wish to make a payment via direct money transfer at an ATM, please select from the available direct money transfer destinations shown in the above section (Payment at a Bank Service Counter). ABOs must report ATM money transfers destination to the Company by phone at 02-726-9030 once the ATM money transfer is complete. To report an ATM money transfer into the Kasikorn Bank account, please fax a copy of the direct money transfer receipt to Aim Star Network Co., Ltd. at 02-726-9028. The payment and phone order is considered to be complete only after the direct money transfer has been reported.

NOTE:

  • ABOs must not transfer money prior to placing a product order. The Company is not responsible for any money transfer transactions that are noncompliant with the rules, regulations, and policies of the Company.
  • Direct money transfer transactions may result in additional charges and fees as applied by the servicing Banks according their terms and conditions.

Product Collection and Delivery

Product Collection at an Aim Star Location

  • ABOs can collect their products in person at any Aim Star location where you placed a product order or at a location of your choice as indicated through the online order form.

Standard Product Delivery

  • The Company will deliver products to the address on the ABO application or the delivery address as indicated in our system only. If you would like to change the delivery address, please log in to the Aim Star system using your username and password to make the desired changes prior to placing a product order. The Company will deliver to locations after desired changes have been made in our system only.
  • Product deliveries are only on working days (Monday – Friday) and exclude Saturday, Sunday, and national holidays (bank holidays).
  • For Bangkok
    • Next Day Delivery: All orders completed before 14:00
      (including phone confirmation of bank payments)
    • 2 Day Delivery: All orders completed after 14:00
      (including phone confirmation of bank payments)
  • For Other Provinces
    • In general, the Company will deliver products within two (2) working days with exception to certain areas where deliveries may take two to three (2-3) working days (not including the day of product order).
2 Day Delivery (not including the day of product order)
Trat - Koh Chang
Krabi - KohLanta
Yala - BannangSata, Betong, Than To
Narathiwat - TakBai, Su-NgaiKolok, Ra-Ngae, Su-NgaiPadi, Rueso, Waeng, Sukhirin, Si Sakhon, Chanae
Mae Hong Son: Mae Hong Son
SuratThani: KohPha-ngan
Kanchanaburi: Thong PhaPhum, SangkhlaBuri
Pattani: Khok Pho
3 Day Delivery (not including the day of product order)
Mae Hong Son: Mae Hong Son, Mae Sariang, Mae La Noi, Pai, KhunYuam, Pangmapha

Product Delivery and Collection at 7-Eleven Locations

Details for Convenient Collection at 7-Eleven

  • In the cases where ABOs wish to collect products at a 7-Eleven delivery location, you must know and specify the desired 7-Eleven Branch Number in order to have products delivered to the 7-Eleven location of your choice. Branch Numbers contain four digits and are prominently displayed on the front windows at each branch location.
  • In the cases where someone other than the ABO will collect the products at the 7-Eleven delivery location, ABOs must provide a written consent form along with a certified copy of a government issued identification to the person collecting the product.
  • For phone orders, ABOs must notify the Aim Star phone representative that you wish to have the products delivered to a 7-Eleven branch as well as provide the correct Branch Number for the location where the products will be delivered.
  • For online orders, ABOs must choose “7-Eleven Delivery” when placing an order
  • Bangkok Metropolitan Area: Products will be delivered within three (3) working days
  • For Other Provinces: Products will be delivered within five to seven (5-7) working days
  • The Company will notify ABOs via SMS with the delivery status on three (3) occasions:
    • 1st notification: order confirmation Your products are being prepared for delivery to your choice of a 7-Eleven delivery location (Branch Number indicated)
    • 2nd notification: delivery confirmation Your products are ready for collection at your choice of a 7-Eleven delivery location (Branch Number indicated) at any time (24 hours) within three (3) days of the SMS notification.
    • 3rd notification: collection confirmation Your products have been collected from a 7-Eleven delivery location (Branch Number indicated)
  • SMS notifications will be sent to mobile phone numbers as indicated on the application or in the system only.
  • In the cases where ABOs do not collection their products from the 7-Eleven delivery location within three (3) days, the Company reserves the right to apply additional delivery fees to have the uncollected products returned to the Company. ABOs must contact the Company and arrange to collect the products at your choice of Aim Star Network locations.
Type of Collection/Delivery Advantage Disadvantage
  • 1. At an Aim Star Network location
  • Fastest and the most convenient
  • Must be nearby an Aim Star Network location
  • 2. Standard Delivery
  • Products arrive within 1-3 days
  • Someone must be present to receive the delivery every time
  • 3. Delivery to a 7-Eleven branch location
  • Products can be collected at any time at the 7-Eleven location you indicate, 24 hours a day
  • Delivery status updates via SMS:
    1. when products are being prepared for delivery to the 7-Eleven location
    2. when products are ready for collection at the 7-Eleven location
    3. when products have been collected from the 7-Eleven location
  • Products can take up to 3-7 working days to arrive at the 7-Eleven location
  • The Company may make adjustments to the details of Product Delivery as necessary and will notify ABOs of any adjustments made in advance as they arise.
  • In the case of Group Orders (orders for more than one ABO code), you must select the delivery address of one of the ABOs in the group as the delivery address for the entire group. The ABO’s order must be more than or equal to 1000 PV in total in order to serve as the delivery address for the Group Order.
  • The Company will deliver orders valued at one (1) or more PV and will apply the delivery fee as follow

Delivery Fee

Bangkok Metropolitan Area and Other Provinces

Free Delivery

  • 2000 PV, weight not to exceed 5 kg.
  • 3500 PV, weight not to exceed 10 kg.
  • 6000 PV, weight not to exceed 20 kg.

Bangkok Metropolitan Area and Other Provinces

  • Less than 2000 PV and weight not exceeding 5kg
    Delivery fee is 100 THB

** Additional delivery fee will apply to excess weight at 20 THB / 1 kg. All weight will be rounded up to the nearest kg.

Notes:

  1. In the cases where phone payment confirmations are not received by 20:00 of the following day, the order will be cancelled automatically.
    • ABOs who place phone orders and wish to pay for and collect the products in person at a specified Aim Star Network location must present a government issued identification and the order confirmation number. In the cases where someone other than the ABO will pay for and collect the products, ABOs must provide a written consent form along with a certified copy of a government issued identification in order for that person to pay for and collect the products on behalf of the ABO.
  2. To collect products at an Aim Star Network location for an online order, ABOs must present a government issued identification and the order confirmation number every time.
  3. For ABOs in Other Provinces outside of the Bangkok Metropolitan Area who do not receive their products within the time allotted for delivery (see above), please contact the Company to determine your delivery status.

Satisfaction Guarantee

The Company guarantees complete satisfaction for the quality of every type of products under the Aim Star Network brand. The details for the Aim Star Satisfaction Guarantee are as follow:

  1. If an ABO is unsatisfied with any of the Aim Star Products after use for any reason, the ABO has two simple ways to return the products:
    • Exchange the products for a Credit Voucher. ABOs can redeem Credit Vouchers as form of payment for a future purchase (please see “Credit Voucher” for more details)
    • Return the products for a cash refund. ABOs will receive a refund for the value of the products, minus a 5% administrative fee for all returned items. The Company will also adjust all bonuses, rewards, and business points granted to any and all ABO codes (including those in the network) according to the rules, regulations, and policies of the StarMatchingCompensation Plan. The remaining cash amount will be directly deposited into the ABO’s bank account within 30 days. The Company is not responsible for any additional fees and charges that the ABO’s bank may apply for the direct deposit.
  2. In the cases where a customer, not an ABO, was unsatisfied with a product because of any reason and would like to return the product, ABOs must accept the returned product and may exchange the product for another product or refund the cost of the product to the customer. ABOs can then return the product to the Company following the details in 1 (see above for details).
  3. Products to be returned or exchange under the Satisfaction Guarantee policy must comply with the following:
    • The remaining content of the product must be or exceed half of the total volume.
    • The product must available in the current line of products sold under the Aim Star brand
    • The product must not be expired
    • All promotional items associated with the product must be returned at the same time as the product if the product was sold as part of a promotional package.
    • Products determined by the Company to be damaged by intentional abuse or misuse or neglect by the ABO are not eligible for a refund or an exchange
  4. How to Exchange a Product:
    • Present the original purchase receipt or the BEC reconciliation summary that shows the product quantities and names.
    • Products can only be returned to the Aim Star Network location where the payment receipt or the invoice was issued. Products that were delivered directly to the ABO can be returned at any Aim Star Network location.
    • Complete the “Product Return Form” with all required information (the form is available for download on the Aim Star website).
    • Credit Voucher will be issued to ABOs in exchange for qualified products.
    • ABOs can immediately redeem Credit Vouchers towards a Service Counter Order.
    • ABOs can redeem Credit Vouchers only for orders placed in Thailand but not for international orders.
    • Refunds will be issued according to the rules, regulations, and policies for refunds only (see 1.ii above for details).